Last updated: Aug 25, 2021 5:03 PM
Typical information that we collect, where we get it from, how we use it, and the consequences of not providing the information to us:
|Information that we collect and store||Purposes of collection of the information||Consequences of withdrawal of consent or failure to provide information|
|Name||For billing and communication||It is required for billing purposes: invoices, payment|
|Mailing Address||For billing and communication||It is required for billing purposes: invoices, tax calculation|
|Billing Address||For billing and communication||It is required for billing purposes: invoices, tax calculation|
|For billing, all communications||As the main means of communication, it is necessary during projects and service rendering. We wouldn’t be able to contact you, send you timely service notifications, exchange information, send invoices and payment reminders…|
|Phone||For communication||We won’t be able to contact you over the phone|
|Username||To enable client account access||Account access is no longer possible|
|Password||To enable client account access||Account access is no longer possible|
Other information we may collect, where we get this information, and how we may use this information
We may collect any and all information that you enter on this Website. We may collect the following information about you:
|Category of information||Specific piece of information||Where we get this information||How we use this information|
|Identifying information||Postal / Shipping address|
|Identifying information||Billing address|
|Identifying information||Phone number|
|Identifying information||IP address|
|Identifying information||Email address|
|Identifying information||Device identifier|
|Identifying information||Account name|
|Financial information||Card expiration date|
|Financial information||Credit card or debit card number|
|Financial information||Card CVV (security code)|
|Internet or other electronic activity||Browsing history|
|Internet or other electronic activity||Search history|
|Internet or other electronic activity||Information regarding your interaction with our website or application|
|Internet or other electronic activity||Information regarding your interactions with advertisements|
|Geolocation information||Geolocation information|
With whom we share your information
We share your personal information with the following categories of third parties for the following reasons:
|Category of third party||Why your information is shared with the third party|
|Customer management systems||To manage our interactions with you.|
|Data analytics providers||To analyze your interactions with us or our website.|
|Email marketing vendors||To market to you via email.|
|Email service providers||To market to you via email.|
|Financial transactions processors||To prevent or investigate fraud;To process transactions.|
|Fraud prevention services vendors||To prevent or investigate fraud;To process transactions.|
|Hosting providers||To process transactions.|
|Parties that need to operate the website||To manage our interactions with you;To process transactions.|
How we protect your information
We have implemented the following measures to protect and safeguard your personal information:
- limiting the amount of personal information that we collect to strictly necessary only;
- using ssl or other secure connection technologies when receiving or sending personal information beyond internal networks;
- destroying the personal information that we no longer need;
- maintaining up-to-date software and safeguards.
Sale of your information
We do not sell your personal information.
A cookie is a small piece of data sent from a website and stored on your computer by your web browser. The file is added once you agree to store cookies on your computer or device, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow sites to respond to you as an individual. The Website can also tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
- Analyze our web traffic using an analytics package;
- Identify if you are signed in to the Website;
- Test content on the Website;
- Store information about your preferences;
- Recognize when you return to the Website.
Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This setting may prevent you from taking full advantage of the Website.
This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.
This Website may use Google Analytics and other Website Analytics to collect information regarding your interaction with our website. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.
Depending upon where you reside, you may have the following rights with regard to your personal information.
- The right to access your information.
- The right to say no to the sale of your personal information.Rectification of information. You have the right to request that we amend any of the information that we have collected on you.
- Rectification of information: the right to request that we amend any of the information that we have collected about you.You have a right to request that we restrict the processing of your data.
- The right to withdraw your consent to the processing of your data.
- The right to lodge a complaint regarding our collection, sharing and processing of data with competent authorities in the proper jurisdiction.
Exercising your rights
You may exercise the rights specified above by submitting a consumer request to the person accountable for our privacy practices and policies, whose contact information is below.
We will need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with the following information with your request:
- Postal / Shipping address;
- Billing address;
- Phone number;
- Email address;
- Online identifier;
- Account name;
Please note that we may be unable to process your request if you do not provide us with the above information.
We will respond to most consumer requests within 30 days of receipt. However, some requests may take longer. We will notify you in writing if we need more time to respond (up to an additional 30 days). We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request(s), we will provide you with the reasons for such denials.
The following person is accountable and responsible for our privacy practices and procedures:
You may lodge a complaint with us by contacting the person accountable and responsible for our privacy practices and procedures at the contact information above. You may also lodge a complaint with the Office of the Privacy Commissioner of Canada by filling out this form or calling 1-800-282-1376.
This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Do Not Track
Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track (“DNT”). You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.
Location of Data Processing
All data processing activities undertaken by us take place in Canada & United States. This means that your information may be processed in a country outside of Canada and it may be accessible to law enforcement authorities and national security authorities of that country and jurisdiction.